Yes — always. Every single order ships free, with no minimum spend required. We believe free shipping shouldn't be a reward, it should be the standard.

Most orders arrive within 7–15 business days. During peak periods (holidays, sales events) it may take a little longer. You'll receive a tracking link as soon as your order ships so you can follow it every step of the way.

Currently we ship within the United States. We're working on expanding to more countries soon — stay tuned!

Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package directly. If you haven't received a tracking email within 3 business days of ordering, check your spam folder or contact us.

We offer a 30-day return window from the date your order arrives. If you're not happy with your purchase for any reason, reach out to us and we'll make it right — whether that's a replacement, exchange, or full refund.

We're sorry to hear that! Please take a photo of the damaged item and email us at support@pawflowpets.com within 7 days of receiving it. We'll send a replacement at no cost to you — no need to return the damaged item.

Once your return is approved, refunds are processed within 3–5 business days back to your original payment method. Depending on your bank, it may take an additional 2–3 business days to appear on your statement.

Yes — the ROJECO fountain is made from BPA-free, food-grade materials that are completely safe for cats. It features a quiet pump and multi-stage filtration to keep water fresh and clean. Vets recommend fountains over still bowls because cats are naturally drawn to moving water, which encourages better hydration.

We recommend a full clean every 1–2 weeks. Rinse the bowl and pump weekly, and replace the filter every 4–6 weeks depending on usage. Regular cleaning keeps the water tasting fresh and the pump running quietly.

The PawFlow Snuffle Mat works great for dogs of all sizes — from small breeds like Chihuahuas to larger breeds like Labradors. It's designed to slow down fast eaters and provide mental stimulation regardless of breed. The non-slip base keeps it in place even for enthusiastic sniffers!

The PawFlow LED collar is bright enough to be seen from up to 500 meters away at night, making evening walks much safer. The LEDs are positioned to face outward — away from your dog — so they won't affect their eyes. The collar has multiple lighting modes including steady glow and flash.

Every product we carry is carefully vetted before it goes live in our store. We only list items made from pet-safe materials that meet quality standards. Your pet's safety and wellbeing always comes first at PawFlow.